Search our Execu/Care technical document library for answers to common issues including hardware, networking, operating system, and application setup questions.
Latest Support News and Alerts
*** ALERT ***
Offline File Sharing must be
disabled in all cases. Click Here.
Execu/Touch Point of Sale receipt and kitchen printers require
special settings in order to operate correctly with Windows Vista.
Contact support for more information.
For customers having trouble printing Guest Folios or Registration Cards on one or more terminals please
click here for more information regarding this incident.
Please click here
to read Microsoft's latest news regarding supported operating
systems.
Execu/Care
Training and Support
Customer support is such a high priority
at Execu/Tech that we gave it a special name- Execu/Care. We think
the name reflects the attitude we have toward each and every customer.
We care about their success. Their success is our success.
The majority of incidents
from Execu/Care customers are handled immediately. We use real
people to take your messages and have technicians on staff 7 days a week,
24 hours a day.
Execu/Care customers are entitled to priority response time, 24/7.
Non Execu/Care
customers are entitled to 24 hour response time during regular office
hours, Monday-Friday 8:30 to 5:00 CST.
To ensure that our users
are getting the most from their system, we offer the following methods
of training:
Built-in help files
Online user guides
Printed Manuals
Live remote training
(using GoToMeeting™, PCAnywhere™, UltraVNC, or Terminal services remote
control software, our trainers can provide a truly interactive
training experience for your staff.)
On site training with individual
or group sessions
