Support

:Support
Support 2017-07-27T14:13:11+00:00
Knowledge base – Execu/Suite Help

Support / Installation / Training

Customer support is such a high priority at Execu/Tech that we gave it a special name~ Execu/Care.

We think the name reflects the attitude we have toward each and every customer. We care about their success. Their success is our success.

The majority of incidents from Execu/Care contract customers are handled immediately. We use real people to take your messages and have technicians on staff 7 days a week, 24 hours a day.

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Current user:

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Support line: 850.747.0581 option 2

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To ensure that our users are getting the most from their system, we offer the following methods of training:
  • Online user guides and tutorial videos

  • Live interactive remote training via WebEx® orRemoteET

  • On-site training for individuals or groups

  • On-site “go live” assistance

Detailed services descriptions and prices
Hardware, system, and networking requirements are provided in advance by Execu/Tech for your IT professional so that your Execu/Tech solution will run fully optimized.

On-site installation and remote installation by competent, experienced Execu/Tech professionals assures you that everything is installed and running correctly.

On-site training by Execu/Tech professionals assures you of thorough, hands-on, face to face instruction in all areas from data setup to end user application.

Live, on-line remote training is a sensible option that can be paired with on-site training with setup will be done over an extended period of time or when new staff is hired and needs to be trained by an Execu/Tech professional.

24-hour support seven days a week at a fair and reasonable cost will give you the comfort of knowing that Execu/Tech staff will be available when you need them.