If the above link gives you an error telling you it doesn't know the file type, you most likely haven't been keeping your computer up to date with the latest Microsoft software. Use the following link to run the installer for Microsoft .Net Framework 2.0, which is required for this application.

http://webservices.execu-tech.com/ETconnect/publish.htm

This is a secure, 128bit encrypted and password protected remote support client that will allow Execu/Tech Systems, Inc. support staff to remotely control your PC or Server to assist with problem solving, updating, etc.

This application must be started by you, the customer, and it will uninstall itself after the support session is ended or if no connection is made within 5 minutes. This means that nothing is left behind on your computer to create a potential security problem. In addition to this, this application can only communicate with our support server, so you don't have to worry about anyone else trying to connect. Finally, since this connection is initiated by you, your firewall doesn't need to be modified.

To begin your connection, you should first contact Execu/Tech support at 850-747-0581 and begin a service ticket. They will let you know when they are ready to connect and you can download this application.

Once downloaded, if you are asked if you want to run the application, click YES. You will then see a window giving you your 5 digit remote connection ID. You must provide this ID to Execu/Tech support at the time the connection is made. Click 'Connect' when we tell you to.

After you click 'Connect' you will see a popup in the taskbar and the window will close.